Last updated: September 1, 2023.
Welcome to the refund policy of smartaibet.com (“Smart AI Bet,” “we,” “us,” “our”). This policy applies to all customers who have purchased services on our website, smartaibet.com. We ask that you read this policy carefully to understand your rights and our practices regarding refunds.
Overview
We offer packages providing artificial intelligence-based betting tips for sports events. We understand that sometimes things do not go as our customers have planned, which is why we have established this Refund Policy to make the process of submitting a refund request as smooth as possible.
Refund Conditions
Unused Services: Refunds are available only for unused services. If you have already accessed any betting tips, you are not eligible to request a refund.
Time Frame: You can request a refund within 14 days from the date of purchase.
Non-Refundable Fees: Please be aware that fees beyond our control, such as banking transaction fees, are not refundable.
Initiating a Refund
Email Request: To initiate a refund, please send an email to refund@smartaibet.com with the subject “Refund Request – [Your Full Name].”
Required Information: In the email, please provide the following information:
- Your full name
- The email address used for the purchase
- Order number
- The reason for requesting a refund
Confirmation: After receiving your email, we will send a confirmation email acknowledging the receipt of your refund request.
Review: We will review your request and notify you of the approval or rejection of your refund within 15 working days.
Refund Process
Approval: If the refund is approved, it will be processed and automatically credited to the original payment method.
Time Frame: Please allow up to 20 working days for the processing of the refund and the money to be returned to your account.
Rejection: If the refund is rejected, we will provide the reason for the rejection. Feel free to contact us for further explanation.
Fees and Charges
Administrative Fee: A 5 euro administrative fee will be deducted from the refund amount to cover the costs associated with processing the refund.
Exchange Rate Fluctuations: We are not responsible for any differences between the refund amount and fluctuations in exchange rates or fees charged by your bank.
Customer Service Contact
Email: contact@smartaibet.com
Address:
Intelligenta Europe OÜ,
Tornimäe 7,
10145 Tallinn,
Estonia, European Union
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. All changes will be published on this page with the updated review date.
By purchasing a Smart AI Bet subscription package, you acknowledge that you have read, understood, and agree to this Refund Policy.